At Shopify, your privacy matters. This Privacy Policy outlines how we collect, use, share, and protect your personal information across our platform and services.
We may update this policy to reflect changes in our privacy practices. If significant updates are made, we’ll notify you through your Shopify admin dashboard or via email.
1. Information We Collect
We collect personal data from the following groups:
Merchants who run their businesses on Shopify
Customers who shop at Shopify-powered stores
Partners such as app developers, designers, and affiliates
App and service users using tools like Shop and Shop Pay
Website visitors and those contacting Shopify Support
2. How We Use Your Information
We use personal data to:
Fulfill our contractual obligations (e.g., subscriptions, transactions)
Support legitimate business interests, including:
Fraud prevention and security
Customer support
Platform improvements
Advertising and marketing
Data reporting and analytics
Comply with legal requirements
Carry out activities with your consent (e.g., for promotional messages)
3. Your Privacy Rights
You have the right to:
Access and review your personal data
Request corrections or updates
Delete your information (when permitted by law)
Object to or restrict certain uses of your data
Transfer your data to another service provider
Note: If you’ve purchased from a Shopify-powered store, please contact that merchant directly to manage your information.
4. How We Protect Your Information
We use strong safeguards to protect your data:
Encryption and secure communication protocols
Independent third-party audits of our platform
Strict internal access controls
No system is completely immune to risks, but we are committed to keeping your data as secure as possible.
5. Data Retention
We only keep your personal data as long as needed to:
Fulfill the reason it was collected
Meet legal obligations
Resolve disputes
Enforce our policies
Once no longer necessary, data is deleted or anonymized.
6. International Data Transfers
As a global company, Shopify may transfer data across borders. We ensure compliance with international data protection laws during these transfers.
7. Cookies and Tracking Technologies
Shopify uses cookies and similar tools for:
Essential website functionality
Personalizing your experience
Measuring performance and usage
Supporting marketing and advertising efforts
You can manage your cookie preferences in your browser settings.